This Privacy Policy describes how Janey C's Pets & Me ('we', 'our', or 'us') collects, uses, and protects your personal information when you visit or interact with our website and services.

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Information We Collect

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We receive, collect, and store any information you enter on our website or provide to us in any other way. This includes:

- Personally identifiable information: name, email address, postal address, telephone number, payment details (including credit card information), communications, and any other information you voluntarily provide.

- Non-personal information: IP address, login details, computer and connection information, purchase history.

- Session data: page response times, length of visits to certain pages, page interaction details, and methods used to browse away from the page.

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When you conduct a transaction on our website, we collect personal information such as your name, address, and email address as part of the process. Your personal information will only be used for the specific reasons stated below.

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How We Use Your Information

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We collect and use your information for the following purposes:

- To provide and operate our services.

- To process bookings, payments, and service requests.

- To offer ongoing customer support and service-related communications.

- To contact you with updates, service notices, and promotional messages (if you have opted in).

- To create aggregated, non-personal statistical data for service improvement.

- To comply with legal obligations.

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Cookies and Tracking Technologies

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We use cookies and similar tracking technologies on our website to provide core functionality (such as bookings), personalise content, and collect analytical data on how visitors interact with our website. These cookies help us improve our services and website performance.

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How We Store and Protect Your Information

 

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform to offer our products and services. Your data is securely stored through Wix’s data storage, databases, and general applications on secure servers behind a firewall.

 

All direct payment gateways used by our company and provided by Wix.com comply with the standards set by PCI-DSS, as managed by the PCI Security Standards Council (including Visa, MasterCard, American Express, and Discover). These standards help ensure the secure handling of credit card information.

 

Your Data Protection Rights

 

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

- The right to access the personal data we hold about you.

- The right to request correction of any inaccurate or incomplete data.

- The right to request erasure of your personal data in certain circumstances.

- The right to restrict processing of your data.

- The right to object to the processing of your data.

- The right to withdraw your consent for marketing communications at any time.

 

To exercise these rights, please contact us at info@janeycspets.com or via postal mail at the address below.

 

How We Communicate With You

 

We may contact you regarding your account, troubleshooting, resolving disputes, collecting fees, obtaining feedback, providing service updates, or for other necessary purposes related to the operation of our business. We may contact you via email, telephone, text message, or postal mail.

 

Withdrawing Consent

 

If you no longer wish for us to process your personal data, please contact us at:

📧 info@janeycspets.com
📮 11 Prince of Wales Road, Gosport, Hampshire, PO12 1JP

 

Policy Updates

We reserve the right to modify this Privacy Policy at any time, so please review it regularly. Changes will take effect immediately upon posting to the website. If material changes are made, we will notify you here so you are aware of what information we collect, how we use it, and under what circumstances we may disclose it.